Shipping policy

Where We Ship From

All orders ship from our facility in Carbondale, Colorado. Because our products are live biological substrate and grain spawn, transit time and handling matter — we pack every order to minimize light exposure and temperature fluctuation.

Processing Time

Orders are processed Monday through Friday, excluding US federal holidays. Standard processing time is 1 to 3 business days from the time your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

During new product launches, promotions, or peak seasons, processing times may be slightly longer. If your order will take more than 3 business days to ship, we will notify you by email.

Shipping Methods and Transit Times

We ship via USPS and UPS, selected based on the destination and package weight. Typical transit times within the continental United States after your order leaves our facility:

Ground / Standard: 3–7 business days
Priority / Expedited: 2–3 business days (where available)

Total time from order placement to delivery is processing time + transit time. All delivery estimates are provided by the carrier and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your cart total and delivery address:

Orders of $100 or more: Free standard shipping within the continental United States
Orders under $100: Flat-rate standard shipping (calculated at checkout)

Expedited options, where available, are priced at carrier rates and shown at checkout.

Weather and Seasonal Holds

Because mushroom substrate can be affected by extreme temperatures in transit, we reserve the right to delay shipments during periods of severe cold or heat on the delivery route. If we place your order on a short weather hold, we will notify you by email and ship as soon as conditions allow. This is rare and typically adds no more than a few business days.

Order Tracking

You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility. Please allow up to 24 hours for the tracking number to populate on the carrier's website.

Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us because of an incorrect address, we can either refund the order minus the original shipping cost or reship the order once the customer has covered the return and reshipment fees.

Delivery Issues

Lost or stolen packages: Once a package is marked delivered by the carrier, responsibility for the package transfers to you. If your tracking shows delivered but you have not received the package, please:

Check with neighbors and your building management.
Contact the carrier to open a trace.
Contact us at i@mountainmadeproduct.comnfo within 7 days of the delivery date, and we will help you follow up with the carrier.

Damaged in transit: If your package arrives visibly damaged, photograph the package and contents before opening, and email info@mountainmadeproduct.com with your order number and photos within 48 hours of delivery so we can file a carrier claim and arrange a replacement.

Contaminated on arrival: If the product inside arrives with visible contamination (mold, discoloration, unusual odor), this is covered by our Contamination Guarantee. See our Refund Policy for how to claim.

Signature on Delivery

For orders over $200, we may require a signature on delivery to protect both you and us against loss. You can request signature confirmation on any order by emailing us before your order ships.

International Shipping

We do not currently offer international shipping rates at checkout. If you are located outside the continental United States (including Alaska, Hawaii, US territories, Canada, and overseas) and would like to place an order, please email info@mountainmadeproduct.com with your products of interest and your full address. We will respond with a custom shipping quote and timeline.

Customers are responsible for any import duties, taxes, customs fees, or other charges imposed by the destination country. These are not included in the product or shipping price.