Mobile Messaging Terms
Last updated September 18, 2026
These Mobile Messaging Terms govern the Mountain Made Product text message program. They are part of our Terms of Service, and our Privacy Policy explains what we do with the information you give us. By joining the program you agree to what is written here.
The program
Mountain Made Products LLC, doing business as Mountain Made Product, runs a text message program called Mountain Made Product. We use it for two things.
Marketing texts. Reminders about a cart you left open, a welcome message with your first-order code, and occasional offers and growing tips.
Order update texts. Confirmation that your order shipped, that it is out for delivery, and that it arrived, with a tracking link.
Messages are sent by an automatic telephone dialing system. Our messaging partner is Klaviyo, Inc., which sends the messages on our behalf.
How you join
You join by giving us your mobile number and saying yes, in one of these ways: checking the text message box at checkout, entering your number in a sign-up form on our website, or texting a keyword to our number. We will send you one text asking you to confirm before anything else is sent. You are not subscribed until you reply to that confirmation.
By joining, you agree to receive recurring automated marketing and order update text messages from and on behalf of Mountain Made Product at the number you gave us, sent through your wireless provider by an automatic telephone dialing system, even if that number is registered on any state or federal Do Not Call list.
We only text a number that its owner gave us. If you give us a number that is not yours, do not do that.
Consent is not a condition of purchase
You do not have to agree to receive text messages in order to buy anything from us. Consent to receive marketing text messages is not a condition of any purchase. You can buy every product we sell without ever giving us a phone number.
Message frequency
Message frequency varies, up to 4 marketing messages per month. Order update texts are separate and arrive when your order moves, so the number of those depends on how often you order.
We hold messages outside reasonable hours. Nothing marketing goes out before 9am or after 8pm in your own time zone.
Cost
We do not charge you for the messages. Message and data rates may apply, and those come from your mobile carrier under whatever plan you are on. You are responsible for those charges. Check your mobile plan and contact your wireless provider for details.
How to stop
Reply STOP to any message from us, or click the unsubscribe link where one is present. We will send one message confirming you are out, and after that we stop. STOP works in any message, at any time, and costs you nothing beyond your carrier's normal rate. We also accept END, CANCEL, UNSUBSCRIBE and QUIT.
You can also withdraw your consent any other reasonable way, including by emailing us or telling us on the phone. We act on any request to stop within 10 business days, and in practice within seconds.
Stopping the marketing texts also stops the order update texts sent to that number, because the carrier removes the number from the program. If you want order updates only, email us at jamo@mountainmadeproduct.com and we will set that up by hand.
If you want back in later, reply START or sign up again the same way you did the first time.
How to get help
Reply HELP to any message from us and you get our contact details back. You can also email jamo@mountainmadeproduct.com. Jamo answers.
Carriers and delivery
Mobile carriers are not liable for delayed or undelivered messages. We cannot promise that every message arrives, or that it arrives on time. Delivery depends on your carrier, your device and your coverage, and none of those are ours to control.
The program is supported on most major carriers in the United States. Carriers can change what they support without telling us. T-Mobile is not liable for delayed or undelivered messages.
Your device has to be able to receive text messages. Some messages contain a link, so you need a data plan or Wi-Fi to open it.
We are not liable for a failed, delayed or misdirected message, for an error in what a message says, or for anything you do or fail to do in reliance on a message.
Age
You must be at least 18 years old, and at least the age of majority in your state of residence, to join the program. We do not knowingly send marketing text messages to anyone younger.
Where the program runs
The program is available to mobile numbers in the United States. Our sending number is a toll-free number, +1 866 983 7124.
Your information
When you join, we hold your mobile number, the date and source of your consent, and a record of the messages we sent you and what you did with them. We share that with Klaviyo, Inc., which sends the messages for us and is not allowed to use your number for anything else, and with the mobile carrier that delivers the message.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your phone number, rent it, or trade it. Our Privacy Policy covers the rest, including how long we keep it and how to ask us to delete it.
If your number changes
Tell us if you give up a mobile number that is subscribed, so a stranger does not inherit our texts. Email jamo@mountainmadeproduct.com. You agree to indemnify us for claims that come from your failure to tell us.
Disputes
Section 17, Section 18, Section 19 and Section 23 of our Terms of Service, covering disclaimer of warranties, limitation of liability, indemnification and governing law, apply to the text message program in the same way they apply to everything else we do.
Changes to these terms
We can change these Mobile Messaging Terms. The current version is always on this page with the date at the top. If a change is material, we will tell you before it takes effect. Staying in the program after that means you accept the change.
Contact
Mountain Made Products LLC
762 Industry Place, Suite 5
Carbondale, CO 81623, United States
jamo@mountainmadeproduct.com
