Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, in its original packaging, and in the same condition that you received it. You will also need the receipt or proof of purchase.

To start a return, contact us at info@mountainmadeproduct.com with your order number. Returns must be sent to:

Mountain Made Product
762 Industry Place; Suite 5, Carbondale, CO 81623

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at info@mountainmadeproduct.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, arrives contaminated, or if you receive the wrong item, so we can evaluate the issue and make it right. For contamination-specific claims, see the Contamination Guarantee section below — you do not need to return the product to qualify for a replacement.

Contamination Guarantee

Mountain Made Product offers a Contamination Guarantee on every bag we ship. This guarantee is a written warranty that supplements, and does not replace, your statutory rights.

What is covered:

Bags that arrive with visible contamination (mold, discoloration, or unusual odor) prior to inoculation
Bags that fail to colonize after proper inoculation and storage conditions
Any manufacturing defect that prevents normal use of the product

What is not covered:

Contamination introduced during inoculation due to improper sterile technique by the user or whoever provided the genetic sample
Bags stored outside the recommended conditions (60–70°F, in a clean, dark environment)
Bags inoculated more than 30 days after receipt
User error during the growing process
Damage caused by mishandling after delivery

How to make a claim:

Take a clear photo of the affected bag.
Email info@mountainmadeproduct.com with your order number and the photo within 30 days of receipt.
Upon verification, we will ship a replacement bag at no cost to you, typically within 24 hours of claim approval, or a credit will be issued for the cost of the contaminated products.

You are not required to return the contaminated or failed bag in order to receive a replacement. Replacement is limited to the same product and quantity as contamenated products. Shipping for approved replacement bags is covered by Mountain Made Product.

Full guarantee details: Contamination Guarantee

Exceptions / Non-Returnable Items

Because mushroom substrate and grain spawn are live biological products, the following items cannot be returned:

Opened, inoculated, or used bags — once the sterile seal is broken or the bag has been inoculated, it cannot be resold and is ineligible for return (contamination claims are handled under the Contamination Guarantee above, not via return).
Custom or special orders
Sale items (except where defective, damaged, or covered by the Contamination Guarantee)
Gift cards

If you have questions about the returnability of a specific item, please contact us before sending it back.

Exchanges

The fastest way to get a different product is to return your unopened item, and once the return is accepted, place a separate order for the new item. Not applicable to perishable products; hard and soft goods only.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and the refund has not posted, please contact us at info@mountainmadeproduct.com.